Customer Ratings & Reviews
I want to thank Rose Guderian for going the extra mile, above and beyond by getting my insurance reinstated by staying on the mortgage company to pay the insurance due via the escrow account. She kept her word and fought for me while I was getting ridiculous letters from the insurance company telling me they were going to purchase insurance for me because I let the insurance lapse when it was their responsibility to pay it through the escrow account. Good job Rose Im so glad you are representing me. That is true customer service. Awesome job!!!
So, I’ve been a client of DSI for several years now. It may be getting close to 10. During this time I have had the opportunity to deal with several of their amazing people. Recently my personal auto policy went up around $10,000 for a year policy. Obviously this wasn’t something I was ok with. When I realized this it was before the office opened. Generally when something this major occurred I would reach out directly to John or Blaine. Being so early neither was available so I went by the office where I was introduced to Samantha. I probably sounded like an incoherent fool as I explained my situation to her but she listened and assured me that there was likely a good solution. Well, she was right. She actually combined a couple of policies AND kept my premium about the same. It didn’t end there. I made a payment that unbeknownst to me the company canceled. She let me know then when it was time to make a payment again she took care of it. That one was also canceled. This was turning into a less than excellent situation but over Samantha fixed every issue. I made two payments by mistake and the dayvafter Christmas she emails me to inform me and canceled the second payment. To give perspective, I am a business owner and we pay extreme attention to every single detail. We do our best to deliver perfection in what we do. As such I am probably critical of the level of service different organizations provide. Having said that, DSI and the many people I have had been fortunate enough to interact with there are beyond measure. They have not ceased to impress me even after all of these years. I cannot recommend them highly enough. People who go as far as they do are so very few and far between and I am beyond thankful to have them managing all of my insurance needs.
Jacob and his team are the premier agency in this area, in my opinion. He is a highly skilled and knowledgeable agent and a true professional. I would highly recommend this agency.
I get a sense of honesty and not trying to Sell us. We went to him on a recommendation and so far so good.
The process couldn’t be more streamlined and simple to complete. Looking to get with Jacob to possibly switch all my cars over too in the near future.
They were expedient in response to my needs. Very helpful and friendly. Highly recommend.
BIA did not mess around when getting me a new policy. Within a hours of contacting, I had quotes and a new policy in place. This crew is on their game and does not drag you on like most insurance brokerages do.
They are fast and find the best quotes. They did a great job!!
I made a call and Mandy was a doll. Never thought I would say it was a pleasure to buy insurance. I have to say it now, it was a pleasure to buy insurance with this agency. I highly recommend BIA.
Jacob and his team make it easy to get all your insurance needs. Very on the ball with prompt sevice no need waiting around on anyone else I’ll guarantee no other agency will provide you better. Locally owned and operated is a nice touch too.
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